May 01, 2025 - Harrisburg, PA
Governor Josh Shapiro launched a new, centralized consumer protection hotline, website, and email address to make it easier for Pennsylvanians to report scams, resolve financial and insurance issues, and access help from the Commonwealth. The announcement is part of the Shapiro Administration's initiative to protect Pennsylvania consumers and fill the void left by weakened federal consumer protections. In February, the acting director of the federal Consumer Financial Protection Bureau (CFPB) ordered employees to stop working to protect consumers - and in recent weeks, the federal government has made clear that it intends to leave this work to the states if it is going to happen at all. Thanks to Pennsylvania's exceptionally strong consumer protection laws, the Shapiro Administration will continue to protect consumers in the Commonwealth - and the new initiative Governor Shapiro announced today makes it easier than ever for Pennsylvanians to report a consumer complaintPennsylvanians can now call 1-866-PACOMPLAINT (1-866-722-6675), visit pa.gov/consumer, or email consumer@pa.gov to report financial, insurance, and consumer concerns. Whether it's a denied health insurance claim, a suspicious financial transaction, or a problem with a student loan servicer, help is now just a call or click away."As Attorney General, I created a Consumer Financial Protection Unit to crack down on predatory lenders and protect vulnerable Pennsylvanians - seniors, students, and military families. We took on major companies, returned billions to borrowers, and made clear that no one is above the law when it comes to consumer protection. Now as Governor, my Administration is continuing that work - launching new tools for Pennsylvanians to have one clear place to turn when they need help," said Governor Shapiro. "Here in Pennsylvania, we have some of the strongest consumer protection laws in the country. That means agencies like the Pennsylvania Insurance Department and the Department of Banking and Securities have the power to stand up for consumers when they get ripped off or scammed. Whether it's a denied insurance claim, a payday loan trap, or a student loan scam, these agencies are empowered to take action and deliver real results for the people of Pennsylvania. People across our Commonwealth work hard every day - and my Administration is fighting to deliver for them."Speaker list:Governor Josh ShapiroSecretary Wendy Spicher, Department of Banking and SecuritiesJonathan Smith, Consumer Services Specialist, Department of Banking and SecuritiesCommissioner Michael Humphreys, Pennsylvania Insurance DepartmentDeputy Insurance Commissioner David Buono, Pennsylvania Insurance DepartmentDebby Freedman, Executive Director of Community Legal Services of PhiladelphiaTom Lynch, President of the Mortgage Bankers Association of Eastern PA
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