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February 05, 2026 - Carlisle, PA

Getting Customer Service Done: Shapiro Administration Upgrades 23 Driver License Centers Across Pennsylvania

The Shapiro Administration is committed to making government more accessible and more effective for Pennsylvanians across the Commonwealth. Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll highlighted the Administration's progress to upgrade PennDOT facilities while visiting the newly renovated Driver License Center in Carlisle. The Carlisle Driver License Center is one of 23 driver license centers across the Commonwealth that recently underwent renovations to modernize facilities and improve customer service for Pennsylvanians.

Millions of Pennsylvanians visit one of PennDOT's many Driver License Centers each year and these facility improvements will help cut wait times, speed up processes, and serve more Pennsylvanians. As part of driver license centers' renovations, PennDOT has been able to add additional workstations and counters, expand customer seating and overall building space, upgrade electrical and HVAC systems, and install new carpet, flooring, and lighting, among other projects.

"We are delighted to say that these renovations allow us to serve more customers, lower wait times, and provide an altogether more comfortable experience for Pennsylvanians visiting the driver license center," said Carroll. "Getting customer service done for Pennsylvanians is paramount to us at PennDOT."

Speakers Included:
Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll



Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_001.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_002.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_003.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_004.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_005.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_006.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_007.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_008.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_009.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_010.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_011.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_012.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_013.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_014.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_015.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_016.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_017.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_018.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_019.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_020.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_021.jpg" target="_blank">⇣ Download Photo</a> Pennsylvania Department of Transportation (PennDOT) Secretary Mike Carroll recognizes PennDOT's work to improve the customer experience at its driver license centers statewide at the Carlisle Driver License Center. The Carlisle center was renovated last year, which expanded the facility's size and customer seating area, along with the installation of additional service counters and other improvements...These improvements align with the Shapiro Administration's commitment to providing Pennsylvanians with efficient, reliable, and friendly customer service.<br><a href="https://filesource.amperwave.net/commonwealthofpa/photo/28905_PennDOT_Renovations_EmilyDamiano_022.jpg" target="_blank">⇣ Download Photo</a>